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92 lines
3.9 KiB
Markdown
92 lines
3.9 KiB
Markdown
---
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title: Troubleshooting
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---
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Listed below are some difficulties occasionally experienced when using
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KeymanWeb. The information on this page is continually reviewed and
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updated, and other questions are addressed in the [Keyman Community](https://community.software.sil.org/c/keyman).
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- [Why are boxes appearing when I type?](#boxes)
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- [Why isn't my language appearing correctly?](#one)
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- [Why can't I see the On-Screen Keyboard?](#two)
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- [Why can I only type in English?](#three)
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<span id="boxes"></span>
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#### Boxes (Characters do not Appear)
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<img src="images/boxes.gif" style="display:block; float: right; margin:10px;"/>
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If empty boxes, or boxes containing Unicode character codes, appear in
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your text box when you type (and/or on the On-Screen Keyboard), as in
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the images on the right, please check the following:
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- Confirm that your browser supports embedded fonts and is up to date,
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as some earlier versions of browsers do not include this feature. In
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this case, to enable KeymanWeb to function properly, you will need
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to update your browser or download the specific font required for
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your keyboard.
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- If you copy and paste text that you have typed in KeymanWeb into
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another application such as Microsoft Word, you may find that it
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does not display. In this case, you will need to installing the
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Keyman for Windows package for the keyboard onto your computer. You can
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download the Keyman for Windows package by clicking the "Help on this
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keyboard" link in the On Screen Keyboard.
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- An [embedded font test page](embedded_fonts) is available for further testing of embedded font support on your computer.
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<span id="one"></span>
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#### Characters are not Displayed Correctly
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<img src="images/incorrect-tibetan1.gif" style="display:block; float:right; padding:10px"/>
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If you find that you can see the characters for a language on screen,
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but they don't display quite right, you may be experiencing a limitation
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in your operating system. An example of this is visible in the Tibetan
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script on the right. Installing Keyman for Windows, Keyman for Linux,
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or Keyman for macOS may help resolve these issues.
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<span id="two"></span>
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#### Disappearing On-Screen Keyboard
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If the [On-Screen Keyboard](osk) does not appear, or disappears as soon
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as you move it, please check the following:
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- Make sure KeymanWeb is activated by clicking in the text area.
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- Confirm that the [On-Screen Keyboard](osk) is turned on. In the
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**Button** interface, the first item in the Keyboard Menu should be
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, while in the other user
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interface designs, the On-Screen Keyboard icon  should have a box around it.
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- Ensure that a keyboard has been actively selected. The On-Screen
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Keyboard will not display for the default operating system keyboard,
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which is generally available as the first selectable keyboard on
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KeymanWeb desktop user interfaces.
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- Scroll up and down (and across if necessary) the website to see if
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the On-Screen Keyboard is actually being displayed, but is in a
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different position.
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- For more information on using the On-Screen Keyboard, [click
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here](osk).
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<span id="three"></span>
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#### English Letters
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If English letters appear when you type, rather than your language,
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please check the following:
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- Confirm that KeymanWeb is activated for the textbox or text area you
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are typing into.
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- Make sure you have selected the correct keyboard for the language
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you wish to use. Some languages use more than one writing system,
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and these are often available as different keyboards.
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- For more information on the KeymanWeb user interfaces, [click
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here](../ui).
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<span id="morehelp"></span>
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#### More Help
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If you are experiencing continued difficulty in using KeymanWeb and have not been able to find a solution on this page, [click here](/contact).
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